Mapyx QUO

Wanting a few sections of 1:25k maps for certain parts of our LEJOG, it was the pricing issue that drew me to Mapyx QUO software. A 10x10 tile at £1.95 looks like pretty good value – particularly when the section I want falls within a single tile.

I’ve also heard pretty positive things about the software. Compare that to Anquet, on which I’ve plotted our entire LEJOG route, which has presented me with a number of idiosyncrasies and which charges a ridiculously high price for 1:25 mapping.

So, yesterday I downloaded QUO Go and started trying to work out which tiles I needed to buy.

Today I finished that exercise (it’s not that it took a long time, it’s just that I took a 23 hour break in the middle) and placed and paid for my order.

Up came the expected screen that told me to click a button to download the files.

Then came an error screen and no matter how many times I clicked that link, I still kept getting the error.

A short, polite email was despatched to Mapyx (no phone number on their website as far as I can see) to which I expected a swift response, even if that was a “sorry about that, we’re looking into it”. I would like to have thought that a customer having made payment and unable to claim their goods would be an issue meriting prompt attention.

Alas no. Even a check of the Spam filter (remembering Darren’s experience last year) didn’t yield anything.

So, as it stands, Mapyx has my money and I am still lacking my maps. I’m not too happy about that.